March 2026 to present
Current roleLula · Engineering Delivery Lead
Coordinate engineering and support delivery across DevOps, automation, in-house engineering, technology support and helpdesk.
Work
Work that holds up.
Selected delivery roles, projects and reported outcomes.
Founded March 2026 · Cape Town
StudyChops
Before the stakes are real.
Professional Decision Rehearsal. Make a recommendation inside a fictional organisation, then reconsider it as new evidence arrives. Both positions are preserved. Nothing is scored, and no employer sees your words.
Try The Final Call free, with no account. The KoruPay Flex cohort is free and by invitation.
Professional chronology
Delivery experience.
March 2024 to February 2026
Lula · Business Operations Project Administrator, Delivery and Process Improvement
Turned operational needs into requirements, workflows, UAT plans and delivery work.
April 2023 to March 2024
Teya · Delivery Manager
Led payment and commerce delivery across teams in the UK, Portugal and South Africa.
March 2022 to March 2023
Yoyo · Delivery Manager
Managed fintech, loyalty and hospitality delivery: 15+ retail partner integrations and eight major releases.
Earlier operations and delivery work
Earlier roles include Network of Lawyers and ChatFind.
Selected case studies
Outcomes before technology stacks.
Employer names and sensitive details are withheld where required.
Regulated operationsAI-assisted quality assessment workflowInternal reporting showed a 75% reduction in QA evaluation time and US$12k in annual operating cost avoided.
Problem
Manual reviews were slow and inconsistent.
Role and intervention
Delivery, workflow design and cross-functional implementation. Helped deliver transcript evaluation with structured scoring, human adjustment and role-based reports.
Outcome
Internal reporting showed a 75% reduction in QA evaluation time and US$12k in annual operating cost avoided.
Employer project name and sensitive implementation detail withheld.
Portfolio prioritisationBusiness-value prioritisation workflowReduced planning friction and improved the consistency of prioritisation conversations.
Problem
Prioritisation was inconsistent and fragmented.
Role and intervention
Requirements, delivery coordination and decision-model implementation. Helped structure prioritisation around impact, urgency and organisational value.
Outcome
Reduced planning friction and improved the consistency of prioritisation conversations.
Presented as an anonymised internal workflow.
Regulated healthcare operationsAutomated healthcare professional registrationProcessed more than 10,000 registrations, achieved 95% automation and reduced approval time from two weeks to 48 hours.
Problem
Registration needed manual verification across several systems.
Role and intervention
Solution implementation, requirements engineering and process automation. Delivered bilingual registration, RPA verification and profession-specific pathways across five connected systems.
Outcome
Processed more than 10,000 registrations, achieved 95% automation and reduced approval time from two weeks to 48 hours.
Technology: RPA, Microsoft Power Automate, API integration
Private design phase
Building Colloxa
A control layer for what AI systems can do, what information they access and the evidence they leave.
My role: product strategy, governance design and delivery.
Visit ColloxaI turn requirements into enforceable systems.
Start with one workflow.